Shipping
Processing
All orders will be shipped out within 1-2 business days after submitting your purchase (excluding holidays). We do not ship on weekends or holidays. If you place an order on any of those days, your package will be shipped out the following business day.
When your order is shipped, you will receive a shipping confirmation email and/or SMS text message which will come with a tracking number so you can track your order until it is delivered.
USA Customers
Free Standard Shipping (5-7 days) on all U.S. orders $50+ USD.
The estimated times below are for the 48 contiguous United States only. Shipping to Alaska, APO/FPOs addresses, Hawaiian Islands and U.S. territories in the Caribbean and the Pacific will be longer.
| Shipping | Cost | Delivery Estimate |
| Standard | $8 (Free orders $50+) | 5-7 business days |
| Priority Shipping | $15 | 2-4 business days |
| Express Shipping | $25 | 1-3 business days |
Canada Customers
Free Economy Shipping (10-15 days) on all Canada orders $50+ USD.
| Shipping | Cost | Delivery Estimate |
| Economy | Cost: $15 (Free orders $50+) | 10-15 business days |
| Express | Calculated at checkout | 7-10 business days |
International Customers
Free Economy Shipping (10-30 business days) on all international orders $150+ USD.
| Shipping | Cost | Delivery Estimate |
| Economy | Calculated at checkout | 10-30 business days |
| Express | Calculated at checkout | 7-10 business days |
Note: These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package.
Standard shipping does not always include real time, up to date tracking information, depending on the recipient country’s postal service.
While orders are shipped out using USPS and DHL, the recipient country’s postal service will be responsible for tracking updates and delivery once the package reaches the destination country. If recipient country’s postal service does not deliver packages (ie. UAE), recipient will be responsible for pick-up. We strongly recommend including your phone number and/or a PO Box, if applicable.
Customs Information
Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.
VAT, GST or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
If you do not pay these fees, your package will be returned to Axwell and we will refund you the cost of the order excluding shipping.
Cancel Order / Change Shipping Address
Once an order is placed, our system initiates the processing immediately to ensure prompt delivery. Due to this rapid processing, we are unable to make any edits or modifications to an order, including changes to the shipping address or cancellation requests, even if the order status is still "Unfulfilled" or "Pending Fulfillment."
If you realize you have entered an incorrect address or contact information, we suggest contacting your local delivery carrier as soon as possible to attempt to redirect the package. Please be aware that we cannot be held responsible for any orders that go missing or are delayed due to incorrect information entered at checkout.