Our return policy is simple - love our products, or send them back. If at any point in the first 50 days of purchase you decide that you're not 100% satisfied with your new product, return it for a full refund.
Simply contact us with your full name, email, and order number and a member from our Support Team will be happy to help you process your return.
A Few Quick Things:
- Returned goods must be in like-new, unused condition with all original packaging intact.
- Buyer will be responsible for shipping charges. We do provide discounted return label rates.
- Our return policy applies only to orders placed on https://www.axwellwallet.com
- All items marked final sale / clearance are non-refundable.
Change / Canceling Order
Once an order is placed our warehouse begins processing it immediately to ensure our customers receive their order as fast as possible. For this reason, once an order has been placed, it cannot be canceled or changed. Even if the status still states "Unfulfilled" or "Pending Fulfillment."
Please double-check all shipping information before confirming your order.
Final Sale Items
- Any sale items that are specifically marked outlet sale / final sale / clearance are not eligible for an exchange, refund, credit note, or price adjustments.
- Not valid on prior purchases.
- Axwell has the right to change, update, or discontinue a sale at any time.
- We do not offer exchanges by mail.
- You can return your regular-priced merchandise for a refund and re-order the correct merchandise to be mailed back to you.
Damaged / Defective Items
Received a damaged or defective item? Email us at firstname.lastname@example.org with your full name, email, order number, pictures of the damages, and a quick note explaining the issue and we will help resolve the problem.
Track your return and wait for your return to reach our warehouse. We will process your return within 3-5 business days after we have inspected it. After we process the refund we will update you via email. Your refund will go back to the original purchaser’s method of payment. Refunds typically take 2-3 business days depending on your bank.
If you do not see a refund on your banking statement 2 weeks after the refund was processed, please reach out to us.